Shipping policy

SHIPPING POLICY
Last Updated: August 4, 2025

At 9th Avenue, we are committed to delivering your order as quickly and safely as possible. Please review the shipping policy below to understand how your order is processed, shipped, and what to expect throughout the delivery process.

ORDER PROCESSING

All orders are processed within 2 to 5 business days (excluding weekends and holidays) from the date of purchase. Processing times may be extended during high-volume periods, such as holidays or promotional events.

Once your order has shipped, you will receive a shipping confirmation email with tracking details.

SHIPPING TIMEFRAMES

  • Standard shipping typically takes 3 to 7 business days after the order has been processed.

  • Shipping times may vary based on your location, shipping method selected at checkout, and carrier delays beyond our control.

TRACKING YOUR ORDER

A tracking number will be sent to the email address provided at checkout once your order ships.
Please allow up to 48 hours for tracking information to update after your package has been scanned by the carrier.

It is the customer’s responsibility to monitor the status of their delivery using the tracking number provided.

SHIPPING ADDRESS ACCURACY

Please ensure your shipping address is complete and accurate before submitting your order.

9th Avenue is not responsible for:

  • Orders shipped to incorrect or incomplete addresses provided at checkout

  • Delays or delivery failures caused by address errors

  • Packages delivered to unintended recipients due to inaccurate information

If you need to update your shipping address, contact us immediately after placing your order at aalbk2021@gmail.com. We will make every effort to update the information before shipping, but changes are not guaranteed once processing begins.

LOST, STOLEN, OR DELAYED PACKAGES

Once your order has been transferred to the shipping carrier, 9th Avenue no longer has control over delivery timing or handling.

We are not responsible for:

  • Packages marked as "delivered" by the carrier but not received

  • Lost or stolen packages

  • Delays due to weather, customs, or carrier service disruptions

Customers must file a claim directly with the shipping carrier for missing or delayed packages.

RETURNED TO SENDER

If a package is returned to 9th Avenue due to an incorrect address, delivery refusal, or multiple failed delivery attempts, the customer is responsible for any additional shipping fees required to resend the order.

No refunds will be issued for returned-to-sender items.

INTERNATIONAL SHIPPING

We currently ship within the United States.
For international orders, please contact aalbk2021@gmail.com in advance to confirm availability and estimated shipping timeframes.

CUSTOMER SUPPORT

We are here to help. For any shipping-related questions or concerns, please contact our customer service team:

9th Avenue – Customer Service
📧 Email: aalbk2021@gmail.com

Thank you for shopping with us. We appreciate your business and are committed to providing a smooth delivery experience.